Front Desk Team Leader or Front Desk Senior Executive
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience.
Report and document incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
Respond to emergency situations.
Respond to guest requirements as long as they are safe, legal and economically sound.
Pays attention to details and have strong customer service skills.
Mature, meticulous, resourceful, organized and able to work independently.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift (including night shift).
Good guest relation and problem-solving skills.
Good planning and execution skills
Ability to manage time, organize, good communication and motivational skills.
Meet the attendance guidelines of the job and adhere to departmental and company policies.