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Front Desk Team Leader or Front Desk Senior Executive



- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.

- Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience.

- Report and document incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.

- Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.

- Respond to emergency situations.

- Respond to guest requirements as long as they are safe, legal and economically sound.



- Pays attention to details and have strong customer service skills.

- Mature, meticulous, resourceful, organized and able to work independently.

- A team player and takes initiative to assist other Team Members when required.

- Have impeccable follow-through; and “Can Do” attitude and mindset.

- Be willing to work any day and any shift (including night shift).

- Good guest relation and problem solving skills.

- Good planning and execution skills

- Ability to manage time, organize, good communication and motivational skills.

- Meet the attendance guidelines of the job and adhere to departmental and company policies.

- Able to work independently after probation.

- Minimum 1 year experience.